Yesterday, I brought my pretty white Chevy Silverado to the dealer mechanic, for its appointment, I told them my truck is…. A. FARTING obnoxious fumes and running rough. That it is probably an O2 sensor in the fuel system and/or the exhaust system that needs to be replaced;
B. the drive line is “clunking” when I take off from a stop, and that it probably needs “packed”;
C. there several recall issues to fix, tailgate cables, dome lights, ect;
D. These are normal Chevy issues and I am sure it is covered by warranty and/or recalls.
E. We also have an after market warranty and will get reimbursed for any or all of the costs,
F. That I am not worried about the cost but would like an estimate before they start the work.
G. I tell him I need my truck back that afternoon it is our only rig.
H. I even pulled the…I have a kid in a wheelchair that depends on that truck to get her to school and doctor appointments.
They still did not know what was wrong with it today at noon….
So tell me ….WHY, TELL ME DOES IT TAKE 36 HOURS TO DIAGNOS THE PROBLEM? Especially when there is supposedly a computer that helps “Diagnose” the problems and a shop with 50 or so mechanics in it. My father in-law “diagnosed it” over the phone with out even looking at it. I TOLD them what was wrong!!!
For an approval, the mechanic tells me. An approval to diagnoses my truck, when I brought it in to be looked at in the first place? Is that not an approval to look at my truck? And why would you not ask for “An Approval” the first thirty times I called?
But, at 12:30 today, after I can no longer hold my temper, I ask my husband call and tells the same man…
A. the truck is running rough
B. Fix the drive line issue
C. Fix the recalls
D. and I want it done now!
It is Diagnosed in an hour, a return phone call as soon as they know something, the issues are all very common, the recalls are being done, and the rest of the issues are under warranty, that there will be no cost to us, and that it will be fixed by the end of the day.
Sounds all too good to be true...having balls can’t make life that easy…..
so what’s it going to be?
A huge bill? Another week being “fixed”? Or a truck that is still not running right?
Edit – So I did get my truck back tonight …
· A sensor in the exhaust system replaced
· Tail gate cable replaced (recall)
· Dome light fixed (recall, I do not know it’s issue)
To be scheduled…
· Drive line, they no longer temporarily fix it by “packing” it with grease they now actually replace the aluminum casing. J
· O2 censor will be replaced
Cost to us…..Nothing so far.
Just as I told’em, I guess I need to get some BALLS…